Reporting to the CEO, you’ll be responsible for the day - to - day operations required to support our rapidly growing company.
Your time will be predominantly distributed across a few areas including: Social Media / Content Creation, Podcast Management, Facebook Ads, Billing & Finance reports, Client Support, CRM Management, Ads & Funnel Management & Sales support.
This role is fast-paced and requires someone who is highly comfortable with technology, thrives on the rapid nature of a hyper growth startup and is highly flexible and agile.
Responsibilities
You will be responsible for:
Technology Owner
- Be the single point of contact for implementing all things tech-related inside our company.
- E.g. Creating email campaigns, automations, etc. Using systems such as Go High Level CRM, Teachable, Stripe, Google Drive, Libsyn, Zoom, Clickup, Asana, Planable, Leadpages, Facebook Ads, etc
CRM Management - Leads / Current Clients / Past Clients
- Own and manage all lead data inside our CRM
- Create and run reports on leads over time (growth, lead source, time to close, etc) and identify opportunities for our sales teams
- Create reports to view client progress inside our programs
- Manage referral process end to end - Referrer, referee, amounts, date due, etc
- Create and deploy surveys
- Contact past clients to generate reactivations
Social Media Engagement
- Using Instagram, Facebook, Linkedin
- Organically grow our following with ideal prospects
- Respond to all incoming messages or comments on our content
- Engage on like minded content from others
- Initiate conversation in the DMs and invite leads to connect calls with our Sales team
- Track all conversations in CRM and Google Sheets
Content Creation, Management & Posting
- Create 1-2 min video snippets from our longer livestreams
- Manage all created content in a content bank - Dropbox, Planoly, Planable, Airtable
- Repurpose all content - example - live video to written text, audiograms clips, IG graphic, etc
- Schedule all content out for a rolling 3 weeks
- Post all content on platforms
- Report on content performance every 1-4 weeks
Podcast Management
- Manage the entire process -
- Record, download and upload to YouTube, Leadpages & Website Blog
- Transcribe
- Upload to Libsyn for Apple and Spotify
- Report on podcast performance weekly
Podcast Guest Pitching / Strategic Partnerships / Speaking events
- Identify podcasts with similar audiences as ours
- Pitch Stella as a guest
- Schedule
- Track and report
- Identify and orchestrate other opportunities to partner with other business leaders
- Identify and pitch speaking events
Billing
- Confirm cash collected daily
- Follow up calls for defaults
- Update client payment methods as needed
- Generate aging reports
- Create and implement process for managing commission payouts for our Sales Team
Ads & Funnel Management
- Create and implement Facebook Ads & Google Ads to achieve stated goals
- Create and manage landing pages, automations, email sequences, etc
- Implement SEO
Calendar Management
- Manage our company calendar - events, vendor meetings / presentations, etc
Coaching
- Co-faciliate the live coaching group calls with our clients - manage question submissions, etc
- Learn the basics of our teaching modules and serve as added coaching support for our clients
This could be you if you…
- You truly enjoy digging into the details - whether it’s an email, a report, an ad, doesn't matter.
- You are familiar with most of our systems - Go High Level CRM, Convertkit, Teachable, Stripe, Google Drive, Libsyn, Zoom, Clickup, Asana, Planable, Leadpages, Facebook Ads, etc
- Vlookups, HLookups, Macros and spreadsheet management are definitely in your wheelhouse
- Have experience in the Corporate landscape
- Have a sponge-like ability to absorb and retain information and best practices and then apply them
- Thrive best when there are clear metrics and expectations - especially around client enrollment and satisfaction ratings
- Are strong at time management and know-how to hold yourself accountable
- Are genuinely people-centered and love to connect (both via video and written communication)
- Are proactive and hungry for growth
- Have been described as driven and you have clear financial goals
- Are genuinely excited about business growth and uncapped earning potential, when you believe in the mission
- Love feedback and see it as an invitation to grow
- Want work-life harmony
- Are ready and excited about co-building something awesome
- Are not just looking for a job, you’re looking for a home - we are a small company that has a lot of potential for upward mobility and you’re looking for a company that you feel aligns with your values.
